Terms & Conditions

About Us

The Cotton Bunting Company is a trading name of Little Eskimo Limited, registered in England & Wales, company number 5594565. Our trading address is Unit 2 House 2, Lynderswood Farm, Lynderswood Lane, Braintree CM77 8JT. Our registered office is 3 Warners Mill, Silks Way, Braintree CM7 3GB. Our VAT registration number is 870 8973 75. 

General

The Terms & Conditions below set out the respective obligations of Little Eskimo Limited trading as The Cotton Bunting Company ("us") and the customer ("you") when you place an order with us. Our website and these Terms and Conditions have been designed for use within the United Kingdom and under UK law. By placing an order you are agreeing to accept these Terms & Conditions. Your statutory rights are not affected either by this statement or by any of the Terms & Conditions below.

Liability

Little Eskimo Limited's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by us to you, together with any postage costs incurred. Little Eskimo Limited shall not be liable for any indirect special or consequential loss whether this arises from a breach of duty in contract or in any other way. Little Eskimo Limited will not be responsible nor liable for your use of any other websites which you may access via links within this website. The inclusion of any such links does not constitute an endorsement by us.

Little Eskimo Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

Product Descriptions & Images

Every care has been taken to describe and portray items accurately using current technology, but slight variations in actual products may occur. Please note sizes are approximate.

Your Order

A contract between you and us for the sale of our products will only exist once your order has been accepted processed and despatched (by which point your credit/debit card will be charged for the value of the goods despatched). You receiving an email confirmation from us acknowledging that we have received your order will not constitute our acceptance of that order and therefore at that point a contract will not exist between us.

Delivery Schedule

Delivery times stated are estimates only and delivery timing is not the essence of the contract between us and you. 

Tax Charges

All our prices include VAT at the prevailing rate where applicable. 

Credit Card Security

We accept Mastercard, Visa, and American Express. 

Your online purchases from The Cotton Bunting Company take place in a safe environment, using the latest security systems and technology to protect all of our customers. 

Cards are processed at the time of ordering. Your credit card information is encrypted using 128-bit encryption to ensure that your transactions with us are private and protected, and cannot be viewed by anyone else as they travel over the internet. 

We only accept orders from web browsers allowing communication through Secure Socket Layer (SSL) technology - so you can't place an order with The Cotton Bunting Company through an unsecure connection by mistake. 

Reaching Us

If you need to contact us for any reason use one of the four following methods:

Email: info@cottonbunting.co.uk

Call our Customer Services department on 01245 363315

Write to us at The Cotton Bunting Company, Unit 2, House 2, Lynderswood Farm, Lynderswood Lane, Braintree CM77 8JT

Privacy Notice

1. Introduction

This Privacy Notice explains the types of personal data that The Cotton Bunting Company (referred to as "we" "our" or "us" in the Notice) may collect about you when you interact with us. It also explains how we store and handle that data.

This Privacy Notice was last updated on 5th January 2021 and it is likely that we will need to update it from time to time. 

2. The legal bases we rely on

There are different reasons for which a company may collect and process your personal data, including:

Contract

Sometimes we will need your personal data to comply with our contractual obligations. For example, if you order from us we will need your delivery address and contact details to deliver your purchase, answer any queries, and provide information to our courier or Royal Mail. 

Legal compliance

If the law requires us to, we may need to collect and process your data. For example, we can pass on details of fraud to law enforcement.

Legitimate interests

In certain situations, we need your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business. For example, we will use your data to reduce the chance of us incurring losses through credit card fraud, and to invite you to give feedback so we can improve our service. 

3. When we collect your personal data

  • When you place an order.
  • When you contact us with queries or complaints.
  • When you visit our website, engage with us on social media
  • When you comment on, or review our products and services, via a Feedback Management Company (currently Feefo).

4. What sort of personal data we collect

  • Your name, gender, billing address, email address, telephone number, recipient & delivery details (if different), computer IP address, and details of your orders (both completed and partially-completed). 
  • Details of your interactions with us online or by telephone. For example, we may make notes of our conversations with you, and keep details of any complaints or comments you make, and details of orders you make.
  • Details of your visits to our website, items added to your basket, promotional offer codes you use, and which site you came from to ours.
  • Information gathered by the use of cookies in your web browser.
  • Payment method used, payment details, and card information if you use one.
  • Your comments and product reviews. 
  • Technical information about your internet browser, for example the country where your computer is, the pages you visit on our website, the advertisements you clicked on, and any search terms you entered. 
  • Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

5. How and why we use your personal data

  • To process any orders that you make, and to comply with our legal obligations. For example, your details may need to be passed to a third party such as a courier or Royal Mail to deliver the product that you ordered (who may in turn contact you by email, telephone or SMS with delivery updates), and we will need to keep your details for a reasonable period afterwards in order to fulfil any contractual, legal, or regulatory obligations we may have. 
  • To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these communications. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with good service and improving our service in future. 
  • To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate interests in reducing the risk of credit/debit card fraud. This also helps to protect our customers from fraud.
  • If you are an existing customer (who has ordered from us before), we'll use your data to send you communications by email about similar products that we sell (for example new designs) including special offers. We'll do this on the basis of our legitimate interests in updating customers with information on our latest products. You are free to opt out of receiving our direct marketing emails either when you order or at any time (see next section 'How you can stop the use of your personal data for email direct marketing').
  • To send you communications required by law or which are necessary to comply with our legal obligations. These service messages will not include any promotional content. 
  • To display the most interesting content to you on our website, we'll use data. We do so on the basis of your consent for our website to place cookies on your device. For example, we might display a list of items you've recently looked at, or offer you recommendations.
  • To comply with our contractual or legal obligations to share data with law enforcement. For example, when a court order is submitted to share data with law enforcement agencies or a court of law.
  • To send you feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have legitimate interests to do so as this helps make our products or services more relevant to you.
  • Sometimes, we'll need to share your details with a third party who is providing a service such as delivery couriers or an order fulfilment company. We do so to fulfil our contract or agreement with you. Without sharing your personal data, we'd be unable to fulfil your order.

6. How you can stop the use of your personal data for email direct marketing

There are several ways you can stop direct marketing emails from us:

  • Click the 'unsubscribe' link in any email communication that we send you. 
  • Email us at: info@cottonbunting.co.uk
  • Write to us at Customer Services, The Cotton Bunting Company, Unit 2, House 2, Lynderswood Farm, Lynderswood Lane, Braintree CM77 8JT

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

7. How we protect your personal data

  • We treat your data with the utmost care and take all appropriate steps to protect it.
  • We secure access to all areas of our website using 'https' technology.
  • Our order processing computer systems are password-protected and the data held by them is secured by encryption. 
  • Any paper records we keep are stored in key-controlled areas accessible only to authorised members of staff who require such access.
  • We monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

8. How long we keep your personal data

Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected. At the end of the retention period, your data will be deleted.

When you place an order, we keep the personal data you give us for seven years so we can comply with our legal and contractual obligations such as VAT accounting. 

We keep data that you give us when you make general enquiries for 12 months following the final interaction from you so we can re-open the enquiry if you need us to. 

9. Who we share your personal data with

For example, delivery couriers, payment service providers, order fulfilment companies, fraud management organisations, feedback management companies, email marketing agencies and so on. 

We only share your personal data with trusted third parties, and only provide them with the information necessary to perform their specific services.

Examples of the kind of third parties we work with are:

  • Operational organisations such as order fulfilment companies, and delivery couriers such as APC.
  • Payment service providers who manage the secure processing of your payment when you pay by card, such as Braintree and PayPal.
  • Companies who support our website and other business systems. For example fraud prevention organisations such as DataCash, and feedback management companies such as Feefo.
  • Direct marketing companies who help us manage our email communications with you, such as Big Commerce.

We do not share your data with any other organisation for their own marketing purposes.

For fraud management, we may share information about fraudulent or potentially fraudulent activity, including data about individuals, with law enforcement bodies.

We may be required to disclose your personal data to the police or other enforcement, regulatory or Government body, if told to do so. 

We may, in the future, sell or merge The Cotton Bunting Company and this may involve the transfer of part of or the whole business to new owners. If this happens, your personal data may be transferred to the new owner or controlling party.

10. Where your personal data may be processed

Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA). For example, if you place an order for delivery outside of the EEA (eg to Australia) this would be required in order to deliver the order.

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice. 

11. Your rights over your personal data

You have the right to request:

  • A copy of any information about you that we hold, usually free of charge, and also to have that information corrected if it is inaccurate. To ask for your information, please contact our Customer Services team.
  • That we stop using your personal data for email direct marketing.

If we choose not to action your request we will explain to you the reasons for our refusal.

In cases where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop for reasons connected to your individual situation. We will do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

To protect the confidentiality of your information, we will need you to verify your identity to our full satisfaction before proceeding with any request you make under this Privacy Notice. 

12. Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office. You can contact them by calling 0303 123 1113. Or go online to ICOs Website

Cookie Policy

1. What Are Cookies?

Cookies are tiny text files that websites place on users' computers to make the website faster and easier for you; they allow us to make your shopping basket work properly, and they help you move from one part of the our website to another easily. 
Cookies do not contain any personal or private information, and they can't read information saved on your drive. They are not computer programmes so they cannot harm your computer, or be used to spread viruses, or to get a user's email address or private information. 
You can turn off ALL cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies; but without using some cookies our website will not function properly and you will not be able to order online.

2. Managing Cookies

You can manage and opt-out of the cookies on our website by clicking "Manage Website Data Collection Preferences" at the very bottom of our home page. Please note that cookies are computer specific, so if you log on to a site from a different computer, the cookie settings on that computer will apply.

3. What Our Cookies Do

The cookies we use fall into 4 groups:

Functionality Cookies give added functionality to our website to improve the user experience. For example playing videos, facilitating live chat, and saving an incomplete shopping cart for a customer to return to later. If you do not allow these, then some or all of these functions may not work properly. 

Analytics Cookies measure and analyse how customers use our website. They provide statistical information on site usage such as visitor numbers and things like the number of pages visited and the order visited, and time spent. We use this information to improve the experience for all customers.

Targeting & Advertising Cookies assist in targeted advertising. These cookies can track your visits around the web but they don't know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. They also identify how you find and/or reach our website which helps us gauge the relevance and effectiveness of our marketing, for example by telling us if you have opened an email that we have sent you.

Essential Cookies are required to make the website work. They allow you to browse, order, pay for items, and make the check-out process easy. Without these cookies our website will not function properly and you will not be able to order online.

4. Are cookies safe?

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/

5. Third Party Cookies

These cookies enable us to monitor which adverts you see and click on to get to our site.

For details of the Third Party cookies we use please see the table below. We are not responsible for the content or privacy policies of Third Parties or other websites so we advise that you check these yourself.

The following Cookies are all used for Analytical and Targeting purposes:

  • Google Tag Manager
  • Google Analytics
  • Bing Ads
  • Facebook Connect
  • Facebook Custom Audiences
  • Pinterest
  • Instagram

6. Opting Out

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. Visit the Google Analytics opt-out page and install the add-on for your browser. Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

This Cookie Notice was last updated on 5th January 2021 and further changes will be communicated by updating this notice.

Cancellation

You are welcome to cancel your hire booking up to the point of despatch for a refund. We will refund your payment in full less a £10 admin fee.

Collection

Simply follow the instructions that we send with your bunting. We don't need you to wash or clean the bunting but we do ask for it to be folded and placed back into the box it came in.

Our couriers will bring all the necessary paperwork, all you need to do it seal the box. Please note our courier will need paperwork signed so someone will need to be home to hand over the box. To make things easier for you we can collect from an address that is different to delivery, but you must tell us at the time of hire.

Deposit Refund

Assuming the bunting is returned to us dry, folded and free of any permanent damage we will refund the deposit in full back to the card account you used for payment. This will be processed within 5 working days of receiving your bunting.

Permanent damage can be defined as follows:

  • The bunting is lost and cannot be returned
  • The bunting is torn, cut, ripped or the fabric is damaged
  • The bunting is dyed or has its colour changed
  • The bunting is permanently stained that cannot be removed by washing e.g. with red wine
  • The bunting is written/drawn on or defaced, has items sewn onto it or stuck to it that cannot be removed or have been removed but leave an obvious mark and results in the bunting being unusable.